Shipping & Returns

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based.

Australia orders will take between 2-4 working days to arrive depending on where you live and what time you placed your order. Please note that our warehouse aims to despatch orders by 5pm each day so it’s best to get your order in before 3pm for despatch that same day. If you have chosen an Express shipping option, your order will be usually be with you in 1-2 working days. We currently use Australia Post for most deliveries, depending on delivery requirements and timings.

Free shipping can take up to 5 working days depending on the postal service in your area.

Please contact us within 5 working days from the date you placed your order if it has not arrived. Failure to notify GBC Wellness within this period will result in you losing the ability to claim for reimbursement.

GBC Wellness cannot be held responsible for loss resulting from an incomplete or incorrect shipping addresses. Orders sent to incorrect address can be held up for weeks and are sometimes irretrievable.

GBC Wellness cannot be held responsible for packages lost in the post if free or standard shipping is selected. We recommend that you select Express delivery, as these deliveries are sent via courier, giving you protection in the event of loss in the post.

In the event a Reseller receives damaged, short-dated or expired products upon delivery, GBC Wellness requires the Reseller to submit photographs within 24 hours of receipt of the product, detailing the damage or expiration date of the affected product, including photos of any damage to the shipping box. If your order arrives incomplete, you must contact GBC Wellness within 24 hours, and provide a photo of the delivery note and the shipment showing where the product was missing, in order to have the missing item refunded. If a package arrives damaged, please note this with the driver at the time of delivery. Failure to notify GBC Wellness within this period will result in you losing the ability to claim for reimbursement.

After GBC Wellness confirms that the products shipped were damaged, short-dated or expired, GBC Wellness will provide detailed instructions on when and how to proceed with destroying or returning the defective product. GBC Wellness will refund the Reseller in the original form of payment. Refunds may take 7-12 business days to process. If Resellers are asked to destroy the products the Reseller will destroy the damaged or expired products and shall submit proof of destruction to GBC Wellness. Resellers shall not offer damaged or expired products for sale.

Separate charges for shipping and handling may be shown on our invoice(s). Unless you provide us with a valid and correct tax exemption certificate applicable to the product ship-to location prior to our acceptance of the order, you are responsible for sales and all other taxes associated with the order, however designated. If applicable, a separate charge for taxes will be shown on our invoice. By default, all pre-orders will ship within 30 days of purchase.

Warehouse 2024 Closure Dates

Our warehouse operates Monday to Friday 8am - 5pm NSW time except for the the following dates:

2024 closures

• 1 Jan, Mon - New Year's Day
• 26 Jan, Fri - Australia Day
• 29 Mar, Fri - Good Friday
• 30 Mar, Sat - Easter Saturday
• 31 Mar, Sun - Easter Sunday
• 1 Apr, Mon - Easter Monday
• 25 Apr, Thu - Anzac Day
• 10 Jun, Mon - King's Birthday
• 5 Aug, Mon - Bank Holiday
• 7 Oct, Mon - Labour Day
• 25 Dec, Wed - Christmas Day
• 26 Dec, Thu - Boxing Day

NOTE: These dates may be modified as official dates are announced, so please check back regularly for updates.

Cancellation, Returns & Refund Policy

A reseller may contact GBC Wellness if not 100% satisfied with a purchase to request a return. GBC Wellness does not accept returns or provide refunds on food or heat sensitive items, including Probiotics, Ratfish Oil or EVCLO Liquid. GBC Wellness will not accept returns or issue credits for items returned to Reseller by the Reseller’s customers. Other Products may be returned up to 30 days from the date GBC Wellness received Reseller’s Purchase Order. Such returns are subject to a restock fee of 70p per unit and will only be accepted if the Products are new and unused, in their original unopened packaging. Reseller is responsible for shipping the Product to GBC Wellness’s warehouse. GBC Wellness will not be responsible for tracking return shipments. After the returned Products are received at GBC Wellness’s warehouse and confirmed by GBC Wellness to be in new condition, Reseller will be refunded in the original form of payment. Return shipping costs will not be refunded. Shipping charges associated with your Purchase Order will not be refunded. Refunds may take 30 days to process.

We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, please send us a message using the contact us page quoting the order number and the reason for the return along with the best way of contacting you. The order number is available from the ‘My Account’ section once you are logged in to the website. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Refunds for unclaimed or undeliverable items may be subject to a return fee determined by the carrier, refunds will have this return fee deducted out of the refund amount.

Our returns address is:

GBC Wellness
c/o Quantium Solutions
Lot 1, Keylink Industrial Estate — North,
395 Pembroke Road,
Minto NSW 2566,
Australia

Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery so that you can make a claim in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit.

If you wish to cancel an order please contact our Customer Service team as soon as possible. Our warehouse is very efficient and will attempt to dispatch items very quickly. If the order has already been processed or sent out you may be liable for restocking fees and/or the returned shipping costs should you choose to cancel or return the order.

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